Website: https://wpxstore.com

WPXStore provides digital products such as WordPress themes, plugins, templates, and extensions. Due to the nature of digital goods, once a product has been downloaded or accessed, it cannot be returned.

Please read this policy carefully before making a purchase.

Digital Product Refund Policy

Because digital products are delivered electronically and made instantly available, refunds are generally not provided.

A refund may be considered only in the rare case where:

  • The product is completely unusable
  • The issue is related to the product itself and not your environment
  • Our team is unable to resolve the issue within a reasonable timeframe

Before any refund is issued, we require sufficient time to review the issue and attempt to provide guidance or a resolution.

Support Limitations

WPXStore is a digital marketplace and not the original developer of third-party products.

As such:

  • We do not modify product functionality
  • We do not fix developer-level bugs
  • We do not provide custom development or compatibility fixes

Our support is limited to installation guidance, manual updates, and general usage assistance.

Refund Eligibility Conditions

A refund may be considered only if all of the following apply:

  • The product is completely non-functional
  • The main product description was materially misleading
  • You have not extensively downloaded or used multiple files from the website

Each refund request is reviewed on a case-by-case basis.

Refund Exceptions

Refunds will not be provided in the following situations:

  • You changed your mind after purchase
  • You purchased the wrong product by mistake
  • The product cannot be installed due to your hosting, server, or WordPress setup
  • The product is incompatible with your theme, plugins, or environment
  • The product does not meet your personal expectations or requirements
  • The product requests a license key or activation
  • Your website was broken due to incorrect installation or configuration
  • You did not receive premium developer support
  • You refused to provide necessary details required to review the issue

Memberships and Plans

Memberships or bundled access plans are offered at discounted rates and provide access to multiple products.

Refunds are not available for:

  • Membership purchases
  • Subscription cancellations
  • Lifetime plans

You may cancel a membership at any time, but cancellation does not result in a refund.

Repeated Refund Requests

Requesting a refund for the same product more than once is not permitted.

Discounts, credits, or promotional offers cannot be applied retroactively to request partial or full refunds.

Effect of a Refund

If a refund is approved:

  • Your access to the refunded product(s) will be revoked
  • You must stop using the refunded product immediately
  • Continued use after a refund is not permitted

Refund Processing Time

Approved refunds may take up to 14 business days to reflect in your original payment method, depending on the payment provider.

Changes to This Policy

WPXStore reserves the right to update or modify this Cancellation & Refund Policy at any time. Changes will be posted on this page and will apply to future purchases.

Contact

If you have questions about this policy or wish to submit a refund request, please contact:

Email: info@wpxstore.com