Frequently Asked Questions (FAQs)
What is GPL?
GPL (General Public License), also known as GNU GPL, is one of the most widely used open-source software licenses. It was created by Richard Stallman as part of the GNU Project under the Free Software Foundation.
GPL allows software to be legally used, modified, and redistributed by anyone. WordPress itself is released under the GPL license, which means it is open-source and can be freely customized and extended.
What are GPL Themes and GPL Plugins?
GPL themes and plugins are WordPress products released under the General Public License. Since WordPress is licensed under GPL, all derivative works such as themes, plugins, and templates are also GPL-compatible.
This means users are free to use, edit, modify, and redistribute the code according to GPL terms.
Why are GPL themes and plugins priced lower?
All WordPress themes and plugins are distributed under the GPL license. Once a product is legally obtained, it can be redistributed under the same license.
At WPXStore, your purchase helps us maintain the platform, manage product updates, and acquire new GPL-licensed products from third-party developers. Because premium developer support and license keys are not included, we are able to offer WordPress products at significantly lower prices.
Are the themes and plugins original?
Yes. All files available on WPXStore are 100% original and licensed under GPL.
We do not modify, inject, or tamper with product files. Each theme and plugin is reviewed before being added to our library to ensure file integrity and usability.
Do you offer refunds if a product doesn’t work?
Because digital products are instantly accessible after purchase, refunds are generally not provided.
If a product is completely unusable due to a packaging issue, we will first attempt to resolve the problem by providing guidance or a corrected file. Refunds may be considered only if the issue cannot be resolved.
Please refer to our Refund Policy for full details.
Are there any download limits?
Download limits depend on the plan or product you purchase.
Some plans may allow unlimited downloads, while others may include daily or usage-based limits. Exact details are always listed on the pricing or membership page associated with your purchase.
How long can I use the downloaded themes and plugins?
There is no time limit on usage.
You can use downloaded GPL themes and plugins for as long as you like, including on personal and client websites. Access to future updates is typically provided for a limited period based on your purchase or plan.
Will I receive automatic updates?
No. GPL products do not include license keys, so automatic updates are not available.
To update a product, you must download the latest version from WPXStore and update it manually. If you require automatic updates, you must purchase the product directly from the original developer.
Do I receive support from the original developer?
No. Original developers do not provide support for redistributed GPL products.
WPXStore provides limited support related to installation guidance, manual updates, and basic usage questions. We do not offer custom development, bug fixes, or feature modifications.
Can I request a new product or an updated version?
Yes. You may submit requests for new GPL-licensed products or updated versions.
While we cannot guarantee availability or timelines, we do our best to review and add requested items whenever possible.
How many websites can I use a theme or plugin on?
There is no limit.
Because all products are GPL licensed, you can use them on unlimited websites, including personal projects and client sites.
Fixing the error: “The package could not be installed. The theme is missing the style.css stylesheet”
This error usually occurs when the incorrect ZIP file is uploaded.
Often, the downloaded ZIP contains multiple files. You need to extract it and locate the actual installable theme file, usually named something like themename.zip.
Make sure:
- Themes are installed under Appearance → Themes
- Plugins are installed under Plugins → Add New
- Only ZIP files are uploaded
If the issue continues, contact WPXStore support.
How to install or update WordPress themes and plugins
Download the ZIP file from your account
Extract the file if required
For updates, installing the newer version will replace the old one without affecting settings
Go to Appearance → Themes for themes
Go to Plugins → Add New for plugins
Click Upload, select the ZIP file, and click Install Now
Activate after installation completes
How to install Elementor template kits
Download the template kit ZIP file without extracting it
Go to Settings → Permalinks, select Post Name, and save
Install and activate the Hello Elementor theme
Install and activate the Elementor plugin
Enable Flexbox Container in Elementor settings if required
Install and activate the Envato Elements plugin
Go to Elements → Installed Kits and upload the ZIP file
Install required plugins when prompted
Templates will then appear inside Elementor for customization
Unable to download after purchasing?
Make sure you are logged in using the same email address used during checkout.
Once logged in, eligible products will display a zero price. Add them to your cart, complete checkout, and you will be able to download them immediately.